Quality is the heart of our business of helping clients create value and improve their sustainability performance. We do this primarily by delivering good value products, tailored and applied to provide lasting solutions. We are committed to continuous improvement in our services, people and processes.
Our quality management system (QMS) provides the framework that drives the achievement of our aims of value creation and improved performance. Our QMS includes the following elements which summarize our quality assurance principles:
Ensuring we have the right people with the right skills and aptitudes.
Working to clear governance principles.
Having systematic peer review and sign off on internal and external processes, e.g. policies, proposals, contracts.
Annually reviewing business risks.
Collecting and acting on feedback after each project. This is also vital to our marketing approach as we can demonstrate consistently
High levels of client satisfaction.
Continuous client focus in the delivery of every project, e.g. having periodic client review meetings.
Promoting a culture of learning, innovation and knowledge sharing that recognizes the value of team/collaborative inputs, and
Encourages continuous improvement.
Regular monitoring of key aspects of company performance using our balanced sustainability scorecard.
Maintaining document control with a ubiquitous IT solution. Details of this ERP system are contained in our server manual.
